Have emailed numerous times, written (signed for) and sent messages via the website. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. Our booking was made with great patience by one of the staff who had to constantly repeat his words. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Call 0330 159 7000. Evening meal was great and great service. more. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. I am not complaining about the crossing or the staff on board. Thank you Marcelo!!! Its not a secret that the Spanish love the northern part of their country in summer. We have Brittany Ferries bookings for late July (a Flexi ticket). Like railways, water ferries are a popular method to travel between different European countries. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. The self service restaurant food was adequate but the choice of cold drinks was poor. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! Review tags are currently only available for English language reviews. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Log in to your account and enter your ticket reference number. Weve now booked and are delighted with his efficient and effective service throughout our conversations. While doing this the price increased. Ventouris Ferries: save on your 2023 sailings. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. No reduction in ferry price because of this. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. We have booked a return ferry crossing to Santander on a flexi ticket. Standard 158. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. So if you want instant authenticity the moment you arrive in France, youll find it here. But what annoys me is having altered your crossing if you need to . Please accept our apologies. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Cancellation charges apply according to different ticket types. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. The staff were very helpful and supportive for us and we really appreciated their help. Rank in 1 month. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. Brittany Ferries General Ferry Booking Terms and Conditions. Review tags are currently only available for English language reviews. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. read more, Ferry Portsmouth to Santander. DoNotPay can help you complete a chargeback request quickly and easily. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. Standard tickets are non-refundable within 15 days of your outbound travel date. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . It looks like you might be looking for Family Traveller US. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. We look forward to welcoming you on board. Minimal space in the cabin but its This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. No refund in case of a ticket booked in a special offer. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. Top. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Since 2017. Revenue impacts the experiences featured on this page. This makes it a convenient way to take your car on holiday with you. Get inspiration, tips and holiday competitions straight to your inbox! Brittany Ferries not playing ball. You cannot cancel partially used tickets. If you are exempt and have a doctors letter it will not be accepted. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. The beds are very comfortable and we slept extremely well. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. Date of experience: January 02, 2023 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Score: 4.3/5 (13 votes) . Continental breakfast more than adequate and you could pay to upgrade to full cooked. 50% of booking value as cancellation fee. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? Tripadvisor performs checks on reviews. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please accept our apologies. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. $767. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. Flexi Refunds will be issued within seven days. . Brittany Ferries offer different types of tickets to its customers. But that's far from all that's . Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. For the best family adventure just add a Brittany Ferry crossing. We also ensure all reviews are published without moderation. Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. Three weeks on and I still haven't managed to speak to somebody. Is BF really so inflexible? Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? This version is easier to follow/use. Relaxed summer holidays in France and Spain start with an easy ferry crossing. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. read more, Ferry Portsmouth to Santander. No kettles in cabins. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Recommended experiences in and around Portsmouth. (General Data Protection Regulation). How is one supposed to contact this company? FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. We had a 4 berth cabin for two. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. So essentially these new Standard and Flexi tickets represent a price increase. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Full payment is required if booking within 60 days of travel. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. We had a 4 berth cabin for two. Arrive on holiday calm, rested and ready for anything. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Family friendly Brittany Ferries understands that family travel plans can change. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. No doubt I'll be told to claim on my insurance again! Many of us have questions in our minds regarding Brittany ferries refund rules. You rock! As always, the food will be great and the company will be awesome. It was a far improvement over it's near sister ship Galicia. What a downcome. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 50% of booking value as cancellation fee. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. Dear Dean, Thank you for taking the time to write a 4* review. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. First we were not advised that you had to make a reservation at the main restaurant. Is that right or am I reading it wrong? With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. Fees are in addition to any price increase that may apply. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Economy tickets are non-refundable, so you won't be able to get a refund. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. I liked the updated cost as each section of the booking was completed. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. Copyright 2022. Kind regardsAlison Brittany Ferries. . Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. Would have liked a smoothie or ginger beer. It has been 4 weeks since my first email. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. So where would you like to go in 2023? Theres never a dull moment, and you get the best prices in town. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Kind regardsAlison. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. So down to the self service. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. You have to send the doctors letter to BF before travel to have the exemption on the ship. more. I did most times on line, but they have been very helpful if you ring them. Only given 3*. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. Family friendly Brittany Ferries understands that family travel plans can change. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. Whispering Woods Campground. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. Good Morning A8719vlandrewc. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Then told they were fully booked. Find the Chargeback Instantly product on DoNotPay. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. . https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. No contact. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. This is the version of our website addressed to speakers of English in the United States. Date of experience: 05 January 2023. Review tags are currently only available for English language reviews. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. I just hope I've got the upgrade to a flexi ticket correct!! I've had to rebook yet another crossing without using the voucher. Trains to Belfast. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. Whethe (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Toilet filthy with excrement on the seat, which I had to clean. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. Then theres the flight itself. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Aug 10, 2022. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Contact the company atexisting.bookings@brittanyferries.com. Back to driving thru France to Spain. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. How to Claim a Brittany Ferries Refund Fast. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Dear Mark, Thank you for your review. Call 0330 159 7000. Exp. View more details. Cancellation: 0 - 13 days before travel. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. On 23 April the prices are: Economy 151. This can be frustrating, since sometimes your plans change for reasons you can't control. Before this, you can only receive a partial refund via a travel voucher. . BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. Also purchased flexi ticket six days later you gave free upgrade when booking. Brittany Ferries also charges cancellation fees on its tickets. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. Kind regardsAlison Brittany Ferries. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Get inspiration, tips And holiday competitions straight to your inbox! Carpet wasn't vacuumed. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Group Enquiries: Call 0330 159 5400. It hadn't been cleaned. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. Some of the add-ons on this site are powered by. Highly recommend crossing with deluxe cabin. For a better experience, please enable JavaScript in your browser before proceeding. Useless. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. I moved . Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. Ferry Portsmouth to Santander. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. Select the ticket you want to cancel and press the Cancel button.. Read 1 more review about Brittany Ferries. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. 2023 Trustpilot A/S. There are few parents who dont dread airports with kids. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Just a suggestion.The bars on your ferries do not serve any craft beer at all. Prices at bar very reasonable. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. Theres no risk of bored teens on-board either. JavaScript is disabled. Its deplorable customer service. We travelled home on the new ship Salamanca from Bilbao. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Tripadvisor performs checks on reviews. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! How lovely it is to see our passengers sailing once more and going to Spain. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Date of experience: 02 January 2023 If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. Minimal space in the cabin but its this review is the subjective of... 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My sailing on May 3 to Santander to send the doctors letter it will not get any refund clear straightforward!
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